Last Updated: April 11, 2025

This Privacy Policy describes how Dropoff DMV ("we," "us," or "our") collects, uses, and shares information about you when you use our website (dropoffdmv.com), services, and applications (collectively, the "Services"). By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and delivery addresses.
  • Service Information: Details about the items you need delivered, pickup and delivery locations, and preferred delivery times.
  • Payment Information: Payment method details and billing information.
  • Communications: Information you provide when you contact us for customer support or communicate with us in any way.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

  • Device Information: Information about your device, including IP address, device type, operating system, and browser type.
  • Usage Information: Information about how you use our Services, including the pages you visit, the time and duration of your visits, and the actions you take.
  • Location Information: With your consent, we may collect precise location information from your device.

2. Tracking Technologies

We use various tracking technologies to collect information about you and your interactions with our Services, including:

2.1 Cookies

We use cookies and similar technologies (like web beacons and pixels) to collect information about your browsing activities and to distinguish you from other users of our Services. Cookies help us provide you with a better experience when you use our Services and allow us to improve our site.

2.2 Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to help us understand how users engage with our Services. Google Analytics uses cookies to collect information about your use of our Services. The information generated by the cookie about your use of our Services (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of our Services, compiling reports on website activity, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

2.3 Meta (Facebook) Pixel

We use Meta Pixel, a tracking technology provided by Meta Platforms, Inc. ("Meta"), to measure the effectiveness of our advertising, understand the actions you take on our Services, and deliver targeted advertisements to you. The Meta Pixel collects information about your browsing activities on our Services and may collect information about your activities on other websites and applications.

You can learn more about Meta Pixel and how to control the ads you see by visiting Meta's Privacy Policy and Ad Preferences.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services;
  • Process and complete transactions;
  • Communicate with you about our Services, including sending you service announcements, updates, and support messages;
  • Respond to your comments, questions, and requests;
  • Personalize your experience with our Services;
  • Monitor and analyze trends, usage, and activities in connection with our Services;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities;
  • Comply with legal obligations and enforce our terms and policies.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 For Legal Reasons

We may share your information if we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests;
  • Enforce our terms and policies;
  • Protect the rights, property, and safety of Dropoff DMV, our users, or others.

4.3 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Choices

5.1 Account Information

You may update, correct, or delete your account information at any time by contacting us at info@dropoffdmv.com.

5.2 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect your ability to use our Services.

5.3 Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

5.4 Do Not Track

Some browsers offer a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. We currently do not respond to "Do Not Track" signals.

6. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@dropoffdmv.com

Phone: (704) 569-4125